Refund Policy for Pushparides in Ahmedabad

Welcome to Pushparides Refund Policy

Welcome to the Refund Policy of Pushparides, your trusted self-drive car rental and ride-sharing service in Ahmedabad. At Pushparides, we strive to provide a seamless and customer-focused experience, and our refund policy is designed to address your concerns with fairness and transparency. This policy outlines the conditions under which you may be eligible for a refund, the process involved, and any applicable exceptions. By using our services, you agree to the terms outlined here, which complement our Terms and Conditions.

We understand that plans can change, and we are here to support you with a hassle-free refund process. Whether you're renting a car for a day trip or a longer journey in Ahmedabad, this policy ensures you know what to expect if you need to cancel or modify your booking. If you have any questions or need assistance, our dedicated support team is available to help you.

1. Eligibility for Refunds

Refunds at Pushparides are available under specific circumstances to ensure fairness for all users in Ahmedabad. You may be eligible for a refund if:

• You cancel your booking within the stipulated cancellation period (see Section 3 for details).
• The vehicle you booked is unavailable due to an error on our part, such as overbooking or mechanical failure.
• You experience a service interruption caused by Pushparides, such as a delay exceeding one hour due to our operational issues.
• The security deposit is withheld due to reported damages, but an inspection proves no damage was caused by you.

Refunds are not guaranteed in cases of no-shows, late cancellations, or misuse of the vehicle. We assess each request individually to ensure equitable outcomes.

2. Refund Process

To request a refund from Pushparides, follow these steps to ensure a smooth process:

• Submit a Request: Contact our support team via email at info@pushparides.in or call +91 7299388888 within 7 days of the incident or cancellation.
• Provide Details: Include your booking ID, date of service, reason for the refund, and any supporting evidence (e.g., photos of vehicle issues).
• Review and Approval: Our team will review your request and notify you of the decision within 5-7 business days. Refunds are processed only after verification.
• Refund Disbursement: Approved refunds will be credited to your original payment method within 7-10 business days, depending on your bank’s processing time.

We aim to handle all refund requests efficiently, ensuring you receive a response as quickly as possible while in Ahmedabad.

3. Cancellation and Refund Timeline

The timing of your cancellation determines your refund eligibility with Pushparides. The following timeline applies:

• 24 Hours or More Before Pickup: Cancel your booking at least 24 hours before the scheduled pickup time to receive a full refund, minus a 5% processing fee.
• Less than 24 Hours Before Pickup: Cancellations made within 24 hours of pickup are eligible for a 50% refund, provided the vehicle has not been prepared for you.
• No-Shows: If you fail to pick up the vehicle or notify us of cancellation, no refund will be issued.
• During Rental: If you return the vehicle early due to personal reasons, no partial refund will be provided, but you may avoid late return fees.

These timelines are designed to balance flexibility for you with operational needs for Pushparides in Ahmedabad.

4. Non-Refundable Charges

Certain charges are non-refundable under the Pushparides Refund Policy, including:

• Processing fees or service charges applied at the time of booking.
• Additional fees for late returns, damages, or excessive mileage beyond the agreed limit.
• Penalties for violations of our Terms and Conditions, such as traffic fines or misuse of the vehicle.
• Costs incurred due to your cancellation after vehicle preparation has begun (within 24 hours).

These charges help us maintain the quality of our fleet and services in Ahmedabad, and we notify you of them during the booking process.

5. Security Deposit Refunds

A security deposit is required when renting a vehicle from Pushparides to cover potential damages or unpaid fees. Here’s how refunds work:

• The deposit is refunded in full if the vehicle is returned on time, undamaged, and with the agreed mileage.
• Deductions may be made for repairs, cleaning, or fuel costs if the vehicle is returned in poor condition.
• Refunds are processed within 7-10 business days after the vehicle inspection, subject to your bank’s processing time.

We conduct a thorough inspection upon return to ensure fairness, and you will receive a detailed report if any deductions are applied.

6. Exceptions and Special Cases

In certain situations, Pushparides may offer exceptions to our standard refund policy:

• Medical Emergencies: If you provide valid medical documentation, we may offer a partial or full refund for cancellations.
• Force Majeure: Cancellations due to natural disasters, government lockdowns, or other uncontrollable events may qualify for a refund, subject to verification.
• Service Failures: If a vehicle breaks down due to a pre-existing issue, you may receive a refund or compensation for the affected period.

Each case is reviewed individually, and we aim to support you during unexpected circumstances in Ahmedabad.

7. Disputes and Appeals

If you disagree with a refund decision, you can appeal by following these steps:

• Submit a written appeal to info@pushparides.in within 7 days of the initial decision.
• Include additional evidence or clarification to support your case.
• Our team will review the appeal and respond within 10 business days.

This process ensures that all users of Pushparides in Ahmedabad have a fair opportunity to address refund concerns.

8. Changes to This Refund Policy

Pushparides may update this Refund Policy to reflect changes in our services or legal requirements. We will notify you of significant updates via our website or email. Your continued use of our services after such changes indicates your acceptance of the revised policy.

We recommend checking this page regularly to stay informed about your refund rights with Pushparides in Ahmedabad.

9. Contact Us

For any questions, refund requests, or assistance regarding this Refund Policy, please contact our support team:

• Email: info@pushparides.com
• Phone: +91 8128270110
• Address: 111, 1st Floor, Khusi Arcade, Near Khodiyar Mandir, Nikol, Ahmedabad - 380038

Our team is available 24/7 to assist you with any refund-related inquiries at Pushparides.